Help Center

Frequently Asked Questions

Quick answers to the most common questions about our platform, plans, and technology.

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Getting Started

Click "Get Started Free" in the top navigation, enter your email and a secure password, then confirm your email address. The whole process takes under two minutes and no credit card is required for the free plan.

Yes — our Free plan gives you access to Live Signals, the AI Scanner, and basic pattern analysis. Upgrade to Premium from your Dashboard to unlock full historical data, real-time alerts, advanced AI coaching, and unlimited pattern matching.

We support the latest two versions of Chrome, Firefox, Safari, and Edge on both desktop and mobile. For the best charting performance, a desktop browser with hardware acceleration enabled is recommended.

Platform & Features

Our AI normalizes the current price window into a shape vector and compares it against millions of historical NSE candlestick sequences using Dynamic Time Warping (DTW). Each match is scored by shape similarity, volume correlation, and volatility context to produce a probability score.

We cover 5,000+ stocks listed on NSE and BSE, including Nifty 50, Nifty Next 50, Nifty Midcap 150, and popular stocks across all major sectors. We are 100% focused on the Indian market.

Currently we support 15-minute and 1-hour intervals for intraday analysis. Daily and weekly timeframes are on the roadmap and will be added in an upcoming release.

Yes — in the Portfolio Hub you can connect your Zerodha account via Kite Connect OAuth to sync your live holdings. We only read your positions; we never place or modify orders.

Account & Billing

Go to Dashboard → Settings → Billing → Cancel Subscription. Your Premium access remains active until the end of the current billing period, after which your account reverts to Free. No cancellation fees apply.

We offer a 14-day money-back guarantee on all new paid subscriptions. If you're not satisfied within the first 14 days, contact support and we'll issue a full refund — no questions asked.

We only store portfolio data that you explicitly add or sync. We do not connect to your brokerage without your permission, and we never store trade orders or sensitive financial credentials.

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Still have questions? Our support team is available Monday–Friday, 9am–6pm IST. Contact us → or email hello@stocktrendz.in